Baje24 Privacy Policy — How Your Information Is Protected

1Introduction

Welcome to the Baje24 platform. This Privacy Policy ("Policy") explains how Baje24 ("we", "the Company") collects, uses, stores, and protects your personal information. By using our website, mobile app, or any of our services, you agree to this Privacy Policy.

Designed specifically for users in Bangladesh and aligned with international data protection standards, this policy is written in plain English so you can understand it clearly. We believe transparency is the foundation of trust.

2What Information We Collect

Various types of information are collected when you register and use Baje24. Full details are provided below.

3How Information Is Collected

Baje24 collects information through several methods. In each case, your consent is ensured. The main collection methods are:

• Provided Directly: Information you provide directly during registration, KYC verification, and customer support interactions
• Automatically Collected: Through cookies, log files, and tracking technologies while you use the platform
• Payment Gateway: Transaction details via Mobile Banking, Nagad, or Rocket
• Third-Party Verification: Identity verification through government databases as part of the KYC process
• Devices & Apps: Device identifiers and activity logs collected during mobile app usage

4How Collected Data Is Used

Baje24 uses your information for the purposes listed below. Each purpose is grounded in a legitimate and necessary reason.

• Account Management: To enable registration, login, identity verification, and account security
• Payment Processing: Deposits and withdrawals processed quickly and securely
• Fraud Prevention: Detecting and blocking suspicious activity
• Service Improvement: To improve platform performance and enhance the user experience
• Legal Obligations: Compliance with anti-money laundering laws and regulatory requirements
• Customization: Suggesting games and offers tailored to your preferences
• Customer Support: Handling questions, complaints, and support requests
• Responsible Gaming: Identifying unusual betting patterns to provide timely support

We will seek your consent before using your information for any purpose beyond those stated above. You may opt out of marketing communications at any time.

5Data Sharing & Disclosure Policy

Baje24 does not sell your personal information. However, limited data sharing may be necessary in certain circumstances.

• Game Providers: Third-party game software companies receive only the minimum data necessary to operate the games
• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the information needed to complete transactions
• Legal Authorities: Disclosure of data is mandatory upon a court order or lawful request from a government authority
• Fraud Prevention Agencies: Information may be shared with regulatory authorities for anti-money laundering purposes
• Business Transfers: In the event of a company merger or acquisition, data may be transferred, but this policy will remain in effect

6Cookies & Tracking Technologies

Baje24's website and app use cookies and similar technologies. These are necessary to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Required to maintain login sessions and ensure platform security — disabling these cookies will prevent you from using the platform
• Functional Cookies: To remember your language preference and other settings
• Analytics Cookies: To understand which pages are used most — this helps us improve our services
• Performance Cookies: To monitor page loading speed and identify technical issues

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent some features from working properly.

7Our Security Measures for Data Protection

Baje24 has implemented industry-leading technical and administrative measures to protect your data. Our security infrastructure operates on multiple layers.

• 256-bit SSL/TLS Encryption: All data transmissions are protected with the highest standard of encryption
• Two-Factor Authentication (2FA): An additional layer of security for account login
• Firewall & Intrusion Detection: Suspicious access is blocked automatically
• Regular Security Audits: Regular penetration testing conducted by third-party experts
• Restricted Access Controls: Staff can only access the data necessary for their specific role
• Data Backup: Secure encrypted backups are maintained on a regular basis

8Data Retention Duration

Baje24 does not retain your information longer than necessary. Different types of data have different retention periods.

• Account Information: For the duration of active account use and up to 5 years after closure
• Financial Transactions: Retained for a minimum of 7 years as required by law
• KYC Documents: Up to 5 years in accordance with regulatory requirements
• Gaming Logs: 1–3 years for resolving game issues and disputes
• Customer Support Records: 2 years after the conversation ends
• Marketing Consent: Automatically deleted upon withdrawal of consent

9Your Rights Over Your Data

Baje24 respects your data rights. You may exercise any of the following rights at any time.

• Right to Access: You can request to see what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or incomplete information
• Right to Erasure: You may request deletion of your data under certain circumstances
• Right to Restrict Processing: You may request that we stop using your data for specific purposes
• Right to Data Portability: You can request a copy of your data in a structured format
• Right to Object: You can opt out of your data being used for marketing purposes

To exercise any of these rights, please contact our customer support team. We aim to respond within 30 days.

10Protection of Minors' Data

Baje24 is strictly intended for users aged 18 and above. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration
• If we become aware that data has been collected from a minor, it will be deleted immediately
• Parents or guardians can contact us with any concerns regarding their child's information

11Privacy Policy Updates

Baje24 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via a platform notification. The effective date of the updated policy will be shown at the top of the page.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team.